FAQ
How long does a typical engagement take from first contact to start?+
Usually two to four weeks. The initial conversation takes about thirty minutes. After that, we send a short written scope proposal within five business days. Once that is agreed, a start date is set based on both calendars. If there is urgency, a faster timeline is sometimes possible.
Do you work with organisations outside Saga Prefecture?+
Yes. Most in-person work is within Saga and the neighbouring prefectures of Fukuoka and Nagasaki. For clients further away, facilitation sessions and advisory retainers can run fully remotely. The diagnostic engagement can be structured as a hybrid, with one or two on-site visits and the rest conducted by video and document exchange.
What is your cancellation policy for booked sessions?+
For facilitation sessions, cancellations made more than ten business days before the scheduled date are refunded in full. Cancellations within ten business days are charged at fifty percent. Rescheduling is handled case by case and is usually possible without a fee if there is reasonable notice.
Can we pay in instalments for a longer engagement?+
Yes. For engagements over ¥300,000, payment in two instalments is standard: fifty percent at the start and fifty percent on delivery of the final document. Other arrangements can be discussed during scoping. Bank transfer is the standard payment method. Invoices are issued in Japanese.
What size of organisation do you typically work with?+
Most clients have between 15 and 120 people. Below that, the problems tend to be solvable without a formal engagement. Above it, the work usually requires a larger team than Quiet Cloud Rise can provide. That said, department-level work within a larger organisation is sometimes a good fit.
Do you offer ongoing support after an engagement ends?+
The quarterly advisory retainer is designed for exactly that. It is available as a standalone service or as a follow-on from a diagnostic or facilitation engagement. Clients can move to the retainer after a first project; it costs ¥95,000 per quarter.